03 Jan Developing front line leaders at Bakkavor
The challenge
Bakkavor is a leading UK provider of fresh prepared food (FPF). As part of a new group mission and vision, Bakkavor identified its front line leaders as critical to driving cultural change, operational excellence and growth across high-potential markets.
This group of over 750 leaders managed large teams under intense operational pressure, balancing delivery schedules with the highest standards of quality, safety and hygiene. Morale, consistency and leadership capability needed strengthening at scale.
The solution
Working in close partnership, Fieri designed a tailored, values-based leadership development programme following a detailed needs analysis.
Delivered over three days with a follow-up refresher phase, the programme focused on leadership fundamentals, effective conversations, thriving under pressure, values-based leadership, supporting team performance and getting things done.
Multiple cohorts were delivered in parallel across UK sites, ensuring pace, consistency and accessibility.
The results
- Exceptional Net Promoter Score (NPS) of 75
- 762 front line leaders reached across 22 sites
- 94% rated course content as excellent; 97% rated coaches as excellent
- 19% increase in leaders feeling well trained
- 85% retention of performance improvement after three months
- Clear shifts in mindset, engagement, operational performance and retention
“We can see a marked difference in the way the attendees of the course are interacting with the business. They are shifting from a ‘I can’t do this’ to a ‘how can we do this’ mentality.” - Site Leader
Learners
COURSES
SITES
94%
Rated the course content as excellent
97%
Rated the coaches as excellent
19%
Increase in feeling well
85%
Retention of performance