I’ve researched teams and group dynamics in all sorts of contexts: professional kitchens, the armed forces, reality television, doctors, astronauts – even theme park queues. My conclusion is that teamwork is weird. It’s also elusive: it’s everywhere and it’s nowhere at the same time; we...
Experts are useful. They can quickly identify problems or potential value from a situation that might not be visible to others. If you read Malcolm Gladwell’s excellent book ‘Blink’, a lot of what is being discussed there is the highly tuned, often-subconscious capacity experts have...
I recently got somewhat swept-up in World Cup fever. I found myself being more and more captivated by the exciting, tense matches. The drama, the twists, the turns; the underdogs creating discomfort or even heartbreak for the big dogs. Despite my enjoyment, something that was...